In addition to topics, Toon Boom uses snippets, conditional tags, and tables of contents (TOCs) in Flare to customize existing content for different document versions. Even there, Flare’s topic-based authoring is helping to make it more accessible.” Chartrand adds, “Some users still prefer to use our print documentation, which we call ‘the big brick’ because it is quite voluminous. “We have pushed live documentation to our website, and the topic-based authoring means someone can search and find all the topics related to different tasks.”Īt the same time Ms. “With Flare, we’re able to offer the same source material as both printed and online versions to talk to two different kinds of users,” Ms.
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Same Source Content Delivered Multiple Waysįor more than two years, Toon Boom has relied on MadCap Flare’s topic-based authoring and single-source publishing to deliver multiple versions of documentation for its Harmony and Storyboard Pro products, making them available as both PDF files and HTML5 Web content. “When I found MadCap Flare, I was attracted immediately by the features, and I saw the power of the tool,” Ms. With an eye on modernizing its approach to print documentation and adding online Help, Toon Boom began looking at single-source publishing tools on the market, and the search quickly led to MadCap Flare. Liven Tam, Toon Boom documentation specialist, added, “I had used FrameMaker ® for a number of years at another company when the documentation was much simpler, but when we wanted to do single sourcing of print and online content, it became a major headache.” “Add to this the time required to fix errors in our physical books, and it was difficult to keep our document production on time.”
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“We were using FrameMaker ® to create certain books, but because of the printing time, we needed to have the books written three weeks before the software release,” Ms. Moreover, the company was interested in adding online documentation, which FrameMaker ® was not designed to handle on its own. Originally, Toon Boom relied on Adobe ® FrameMaker ® to create the books.
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So when users start, they will know how to use our software in the production pipeline.” “We explain how animation works, what the jobs are in the industry, and how people work together,” explained Marie-Ève Chartrand, Toon Boom director, customer success.
For years, Toon Boom has created guidebooks that provide both the technical documentation and guidance on how to implement it into the production workflow.
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